Login

Latest {{ tickets.length }} calls

ID Caller Duration Timestamp Recording Rating View
{{ ticket.id }} {{ ticket.callerPhoneNumber }} {{ ticket.durationFormatted }} {{ momentFormat(ticket.startedAt, "ddd Do MMM YYYY, h:mm A") }} No recording Recording available {{ ticket.averageRating }} No rating

Loading ticket…

Call {{ expandedTicket.id }}

Caller: {{ expandedTicket.callerPhoneNumber }}
Summary: {{ expandedTicket.blandAiSummary }}
Duration: {{ expandedTicket.durationFormatted }}
Timestamp: {{ momentFormat(expandedTicket.startedAt, "ddd Do MMM YYYY, h:mm A") }}
Recording:
Download
No recording
Overall Rating: {{ expandedTicket.averageRating }}No rating
Caller Rating: {{ expandedTicket.callerRating }}No rating
Reviewer Rating: {{ expandedTicket.reviewerAverageRating }}No rating
Handling:
  • Handled by bot
  • Transferred to supervisor
  • Handled by human
  • Call missed ({{ expandedTicket.missedCallReason }})

Review call

Listen to the call recording. Give your overall rating from 1-10 and any comments.